Refund policy
At Well-Heeled we want you to love your purchase! If something isn't quite right, we're happy to offer store credit for eligible returns and exchanges under the following guidelines.
Return & Exchange Window
- Items must be returned within 10 days of the delivery date for online orders or the purchase date for in-store purchases.
- All returns and exchanges are issued as store credit only. We do not offer refunds to the original form of payment.
- Please contact us before returning an online order to receive instructions.
Return Requirements
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in their original condition, free from stains, makeup, odors, deodorant marks or other signs of wear.
- Be accompanied by proof of purchase or an order confirmation.
Final Sale Items
- Items discounted 40% or more are considered final sale and are not eligible for return or exchange.
Shipping
- Original shipping charges are nonrefundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
How to Start a Return
- Please contact Well-Heeled with your order number and the item you wish to return with-in the 10 day return window. Items must meet all return requirements before the store credit can be issued.
Thank you for shopping with Well-Heeled! We appreciate your business and look forward to helping you find something you love!